OzzyBet Privacy Policy

At OzzyBet Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit ozzybet.com, register an account, make deposits or withdrawals, or otherwise interact with our services. By using OzzyBet, you agree to the practices described below. If you do not agree with this policy, you should not use our platform.

Who We Are

OzzyBet Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with a registered address in Cartago, Oreamuno, Potrero Cerrado, Costa Rica. We operate under a license issued by the Tobique Gaming Commission (E-gaming licence No. 0000002). We act as the data controller for all personal information collected through our website and mobile applications.

Information We Collect

We collect several categories of information to provide, maintain, and improve our services. When you create an account with us, we gather the data necessary to verify your identity and comply with our legal obligations.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents, such as government-issued photo ID, proof of address, and proof of your payment method, which must be submitted in Latin or Cyrillic script
• We may request video verification or conduct a phone call as part of our KYC process
• We record your transaction history, including deposits, withdrawals, and wagering activity
• We track your gaming activity, including games played, bets placed, and bonuses used, to improve our services and ensure fair play
• We collect technical data such as your IP address, device type, browser information, and login timestamps
• We store communications you have with our customer support team via live chat, e-mail, Telegram, or WhatsApp

How We Use Your Information

We use the personal data we collect for a variety of legitimate business purposes. Our priority is to deliver a safe, compliant, and enjoyable gaming experience for every player.

• We use your data to verify your identity and prevent fraud, underage gambling, and money laundering
• We process your deposits and withdrawals through our supported payment methods
• We use your contact details to send you account notifications, promotional offers, and updates about our Welcome bonus and other promotions, where you have consented to receive them
• We analyze your gaming activity to personalize your experience and manage our loyalty and VIP programs
• We use your information to respond to support requests and resolve disputes, including those handled through EGIS at [email protected]
• We retain records as required by our licensing authority and applicable anti-money laundering regulations

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on your consent when you register and agree to our terms. We also process data where necessary to perform our contract with you, to comply with regulatory and legal obligations under our Tobique Gaming Commission license, and to pursue our legitimate interests in preventing fraud and securing our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including CoinsPaid for cryptocurrency transactions, to complete your deposits and withdrawals
• We may disclose information to regulatory authorities, law enforcement, or dispute resolution bodies such as EGIS when legally required
• We work with identity verification providers to complete our KYC checks
• We may share data with our game providers and platform partners to the extent necessary to deliver our services
• We may disclose information if required by law, court order, or to protect our rights and the safety of our players

International Data Transfers

Because we serve players primarily in Australia and New Zealand while operating from Costa Rica, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any international transfer of your data is handled securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. If your account becomes dormant for 12 months, a dormant account fee of EUR 20 per month may apply, and we will continue to retain your data in accordance with our record-keeping requirements. Where we cannot reach you within two weeks during a verification process, your account may be locked and related transactions cancelled, though we will retain relevant records as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze how players use OzzyBet Casino. Cookies help us keep you logged in, understand site performance, and tailor promotions to your interests. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our site.

Your Rights

We want you to have control over your personal data. Depending on your jurisdiction, you may have the following rights, which we will honor upon verified request:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact us at [email protected], and we will respond within a reasonable timeframe.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, loss, or misuse. Our team restricts access to sensitive information to authorized personnel only and uses secure systems for processing payments and storing verification documents. While we strive to protect your data, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and protect your account credentials.

Third-Party Links and Services

Our website may contain links to third-party services, including payment providers and game studios. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing your information with them.

Age Restrictions

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that we have collected information from an underage individual, we will take steps to delete that data promptly.

Restricted Jurisdictions

We do not accept players from a number of restricted countries, as outlined in our Terms and Conditions. If you access our platform using a VPN to bypass geographic restrictions, this is prohibited and may result in confiscation of winnings and closure of your account, along with deletion or retention of your data as required by our compliance obligations.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of OzzyBet Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or e-mail us at [email protected]. For unresolved disputes, you may also contact EGIS at [email protected].